Delivery (per order)
Within the UK we charge a flat rate of £2.00 up to 100g and £3.95 between 100g and 2kg via Royal Mail. We also send parcels over 2kg for £6.50 or over 5kg for £7.50 via Hermes.
There’s FREE UK DELIVERY for orders of £40 or more. Simply add the goods to the basket and the postage will be automatically deducted.
We prefer Royal Mail.
We are truly sorry but we can’t deliver outside UK yet. Please bear with us.
Your order will be dispatched within 1-3 working days.
We are sorry but we cannot accept any liability for goods that are lost or damaged in transport but we always can prove we have sent it to you, just drop us an e-mail. We do not accept any responsibility for delay or non-delivery caused by fire, strikes, lockouts, accidents, war, force-majeur, government control or requisition, or any other circumstances beyond our control.
Returns
If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 14 days of the original purchase of the product. Before you return a product, please make sure that the product was purchased in the last 14 days and the product is in its original packaging, unopened, unused and in a saleable condition. Please enclose a note to let us know your name, telephone number and whether you would like a refund or an exchange for the items you are returning. If you would like an exchange, please let us know which items you would like to have in place of the items you are sending back. If you have asked for a refund, we will process this as soon as possible, providing the items are unused, unopened and in a saleable condition.
Send the product with its original packing to:
DorIdeas – Dorottya Leginusz
9 Kingston Road
Camberley
GU15 4AG
United Kingdom
Any postage costs for returned items that were not shipped in faulty condition will be borne by you. If the item was received in a damaged or faulty condition, we will bear the return costs. We highly recommended you obtain proof of postage when returning your goods.